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According to Nokia Siemens Networks’ annual acquisition and retention study (2011), in India 83% agree/strongly agree that “My mobile phone operator must offer an excellent network quality, even if it costs me a bit more”. This is the good news: if operators play this right customer are keen to spend money for an excellent experience.
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It is great news that our vendors understand their clients real challenge! The vendors know that they have to get customers become successful in maximising revenues or profit through better CEM.This will definitely lead to better relationship and partnering! Vishnu Goel T&M +919810101238
The blogs and comments are the opinions only of the writers and do not reflect the views of Light Reading India. They are no substitute for your own research and should not be relied upon for trading or any other purpose.
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